Privacy Policy

Last updated: August 28, 2025

1. Information We Collect

1.1 Personal Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Professional position (veterinarian, student, technician, etc.)
• Practice type (small animal, large animal, mixed, etc.)
• Location (if provided)

1.2 Usage Information

We automatically collect:

• Questions you ask and our AI responses
• Feedback ratings (thumbs up/down)
• Login/logout times
• Device information and browser type
• IP address (for security purposes)

2. How We Use Your Information

We use your information to:

• Provide and improve our AI veterinary information service
• Personalize your experience
• Analyze usage patterns to enhance the platform
• Ensure platform security and prevent abuse
• Communicate with you about service updates

3. Data Storage and Security

3.1 Storage

Your data is stored securely using:

• Firebase Firestore: User accounts and question history
• Firebase Authentication: Secure login system
• Google Cloud: AI processing and analytics

3.2 Security Measures

• Data encryption in transit and at rest
• Secure authentication protocols
• Regular security audits
• Access controls and monitoring

4. Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties. We may share data only in these limited circumstances:

• Service Providers: With trusted partners who help operate our service (Google Cloud, Firebase)
• Legal Requirements: If required by law or to protect our rights
• Business Transfers: In case of company sale or merger (with user consent)

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can:

• Delete your account at any time
• Request deletion of specific data
• Download your data for personal use

6. Your Rights and Choices

You have the right to:

• Access: View all data we have about you
• Correct: Update or fix inaccurate information
• Delete: Remove your account and data
• Portability: Download your data in a standard format
• Opt-out: Stop receiving communications from us

7. Cookies and Tracking

We use essential cookies to:

• Maintain your login session
• Remember your preferences
• Analyze site usage (anonymously)

You can control cookie settings through your browser preferences.

8. Third-Party Services

We use these third-party services:

Service	Purpose	Data Shared
Google Cloud AI	Process veterinary questions	Question text only
Firebase	User authentication & data storage	Account info & usage data
Google Analytics	Website usage analytics	Anonymous usage data

9. Children's Privacy

VetClinical is not intended for children under 18. We do not knowingly collect personal information from children under 18.

10. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Sending you an email notification
• Updating the "Last updated" date

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

• Email: vetclinical.web.app@gmail.com

13. Data Protection Officer

For privacy-related concerns, you may contact our Data Protection Officer at: vetclinical.web.app@gmail.com